Terms of Service

These Terms of Service (“Terms“) govern your use of the MrFixer Heating & Cooling website (the “Site“) and any heating, ventilation, air conditioning, indoor air quality, or related services (collectively, the “Services“) provided by MrFixer Heating & Cooling (“we“, “us“, “our“). By using the Site or scheduling Services, you (“you“, “customer“) agree to these Terms. If you do not agree, please do not use the Site or our Services.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Site or schedule Services. If you are scheduling Services on behalf of a household or business, you represent that you have the authority to bind that household or business to these Terms.

2. Services We Provide

We provide HVAC installation, repair, maintenance, indoor air quality, and related residential and light-commercial services in our service areas in Colorado. Specific services, equipment, parts, and pricing are determined per job and confirmed in a written estimate. Photos, descriptions, and pricing on the Site are illustrative only and do not constitute a binding offer.

3. Estimates, Quotes, and Pricing

• Estimates are typically valid for 30 days from the date issued, unless otherwise stated in writing.
• Final pricing may vary based on actual on-site conditions discovered during work (e.g., hidden damage, code requirements, additional parts).
• You will be notified of any material price change before additional work proceeds.
• Diagnostic and trip-charge fees may apply when a technician is dispatched, and will be disclosed before scheduling.

4. Scheduling, Access, and Cancellation

• Appointments are scheduled by phone, text, online form, or via our scheduling platform.
• You agree to provide reasonable, safe access to your property and the equipment during the scheduled appointment window.
• If access is not provided, an additional dispatch or rescheduling fee may apply.
• You may cancel or reschedule at no charge by giving us at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a fee equal to the dispatch charge.

5. Payment

• Payment is due upon completion of the work, unless financing or a written payment plan has been arranged in advance.
• We accept major credit cards, debit cards, ACH, and approved financing. Cash and check may be accepted at our discretion.
• Late payments may accrue a service charge of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower.
• You authorize us to charge any payment method on file for outstanding balances after notice.

6. Workmanship Warranty

• We warrant our labor and workmanship for one (1) year from the completion date, unless a different period is stated on the invoice or estimate.
• Equipment manufacturer warranties are governed by the manufacturer and are subject to their own terms (typically 5 to 10 years for parts).
• The workmanship warranty does not cover: damage caused by misuse, neglect, unauthorized modifications, acts of nature, power surges, water intrusion, pest damage, or normal wear and consumables (e.g., filters, fuses).
• Warranty claims must be reported promptly. We will inspect the issue and, if covered, repair or correct the workmanship at no additional labor charge.

7. Permits, Codes, and Inspections

Where required by local jurisdiction, we obtain permits and arrange inspections for installations and qualifying repairs. Permit and inspection fees are passed through to you at cost. You agree to make the property reasonably available for any required inspection.

8. Customer Responsibilities

• Provide accurate information about the property and equipment.
• Disclose known issues such as asbestos, mold, lead paint, structural damage, or pest infestations before work begins.
• Move personal items, fragile décor, and provide a clear path to work areas.
• Restrain pets during the appointment.
• Maintain equipment per manufacturer recommendations (e.g., regular filter changes) — failure to do so may void portions of the warranty.

9. Emergency Service

We offer 24/7 emergency service for urgent heating and cooling failures. Emergency rates may apply for after-hours, weekend, and holiday calls and will be disclosed before dispatch. Emergency service does not include routine installations or non-urgent maintenance.

10. Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR REQUIRED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR THE SERVICES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY FOR GROSS NEGLIGENCE, FRAUD, INTENTIONAL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold us harmless from any claim, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your misuse of the Site or Services, or (c) your violation of any applicable law or third-party right.

13. Intellectual Property

All content on the Site — including text, graphics, logos, photographs, and the MrFixer mascot — is owned by us or our licensors and is protected by U.S. and international intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from the Site content without our prior written permission, except for personal, non-commercial viewing.

14. User Submissions

If you submit reviews, testimonials, photographs, or other content to us, you grant us a worldwide, royalty-free, perpetual, transferable license to use, display, reproduce, and adapt that content for marketing and operational purposes, with attribution to you when reasonably possible. You represent that you own the content and have the right to grant this license.

15. Privacy

Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Site or Services, you acknowledge our Privacy Policy.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Denver County, Colorado. You consent to personal jurisdiction in those courts. If you are a California resident, nothing in this provision waives any right you have under California law that cannot be waived by contract.

17. Dispute Resolution; Arbitration

Most concerns can be resolved by contacting us first. If we cannot resolve a dispute informally within 30 days, either party may elect to submit the dispute to binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Denver, Colorado, unless both parties agree otherwise. Each party may bring claims only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding, except where prohibited by law. You may opt out of this arbitration provision by emailing us within 30 days of first agreeing to these Terms.

18. Modifications to Terms

We may update these Terms from time to time. The “Last Updated” date at the top will reflect the latest revision. Continued use of the Site or Services after a change constitutes acceptance of the revised Terms.

19. Severability and Waiver

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision does not waive our right to enforce it later.

20. Entire Agreement

These Terms, our Privacy Policy, and any signed estimate, invoice, or service agreement constitute the entire agreement between you and us regarding the Site and Services, superseding any prior or contemporaneous communications on the same subject.

21. Contact Us

• MrFixer Heating & Cooling
• Email: info@mrfixer.io
• Phone: (720) 466-7983
• Address: 6558 Kenzie Cir, Castle Pines, CO 80108