Privacy Policy

This Privacy Policy describes how MrFixer Heating & Cooling ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, request a quote, schedule a service, or otherwise interact with us. We comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA/CPRA"), even where not strictly required, to provide consistent privacy protections to all visitors.

1. Information We Collect

We may collect the following categories of personal information, as defined under CCPA/CPRA:

• Identifiers: name, postal address, email address, phone number, IP address, account name.
• Customer records: billing address, service address, payment information (processed by third-party payment processors — we do not store full card numbers).
• Commercial information: services you have requested, scheduled, or purchased; quotes; service history.
• Internet/network activity: browsing history on our website, device type, browser, pages viewed, time spent, referring URL, search terms.
• Geolocation: approximate location derived from IP address; precise location only if you explicitly provide a service address.
• Audio/visual: recordings of phone calls for quality and training (we will inform you at the start of any recorded call).
• Inferences: preferences, behavior patterns derived from the above (e.g., interest in maintenance plans).

We do not knowingly collect Sensitive Personal Information as defined under CPRA (e.g., precise geolocation, government IDs, financial account login credentials, racial or ethnic origin, religious beliefs, contents of mail/email/text messages, genetic data, biometric data, health information, or information about your sex life or sexual orientation), except where directly necessary to provide the requested service.

2. Sources of Information

• Directly from you when you fill out a form, call us, or schedule service.
• Automatically through cookies, pixels, and similar technologies when you use our website.
• From third-party advertising partners and analytics providers (e.g., Google Analytics, Google Ads).
• From publicly available sources (e.g., property records when relevant to estimating an installation).

3. How We Use Your Information

We use personal information for the following business purposes:

• Providing, scheduling, and performing requested HVAC services (installation, repair, maintenance, indoor air quality).
• Processing payments and issuing invoices.
• Communicating with you about appointments, estimates, follow-ups, warranty issues, and seasonal reminders.
• Marketing our services (with your consent where required) — you can opt out at any time.
• Improving our website, customer experience, and service quality.
• Detecting and preventing fraud, abuse, and security incidents.
• Complying with legal obligations and enforcing our Terms of Service.

4. How We Share Your Information

We do not sell your personal information for monetary value. We may share personal information with the following categories of third parties only as needed to operate our business:

• Service providers who perform functions on our behalf (e.g., scheduling software, payment processors, email/SMS providers, accounting, hosting). These providers are contractually limited to using your information solely to perform their service for us.
• Advertising and analytics partners (e.g., Google) that help us understand site usage and reach prospective customers. This activity may be considered "sharing" or "cross-context behavioral advertising" under CPRA. You can opt out — see Section 7.
• Equipment manufacturers and warranty providers when registering products you purchase from us (e.g., Trane, Lennox, Carrier).
• Legal authorities when required by law, subpoena, court order, or to protect our rights and the safety of others.
• Successors in the event of a merger, acquisition, or sale of business assets.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functionality, remember your preferences, analyze traffic, and serve relevant ads. You can manage cookies in your browser settings. Disabling cookies may limit certain features. We honor the Global Privacy Control (GPC) signal as a valid request to opt out of "sale" or "sharing" of your personal information for behavioral advertising.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (typically 7 years for billing and tax records), resolve disputes, and enforce our agreements. Web analytics data is generally retained for 14 to 26 months. After the retention period, information is securely deleted or de-identified.

7. Your Privacy Rights (CCPA/CPRA and Beyond)

Subject to verification of your identity, you have the right to:

• Right to Know what personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we have shared it.
• Right to Access a copy of the specific pieces of personal information we have about you (twice per 12-month period, free of charge).
• Right to Delete personal information we have collected from you, subject to certain legal exceptions (e.g., active warranty claims, ongoing services).
• Right to Correct inaccurate personal information.
• Right to Opt Out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit the use or disclosure of sensitive personal information.
• Right to Non-Discrimination — we will not deny services, charge different prices, or provide a different level of service for exercising any of these rights.
• Right to Authorized Agent — you may authorize someone in writing to submit requests on your behalf.

How to exercise your rights: email info@mrfixer.io, or call us toll-free at (720) 466-7983. We will respond within 45 calendar days, with a possible 45-day extension when reasonably necessary, with notice. We will verify your identity using information already on file (e.g., email address, service address, phone number).

8. "Do Not Sell or Share My Personal Information"

To exercise your right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising, email info@mrfixer.io with the subject line "Do Not Sell or Share". You may also enable the Global Privacy Control (GPC) signal in a supporting browser, which we treat as an opt-out request.

9. Children's Privacy

Our services are directed to homeowners and property managers. We do not knowingly collect personal information from children under 16 without consent from a parent or guardian. If you believe a child under 16 has provided information to us, contact us and we will delete it promptly.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS), restricted access on a need-to-know basis, vendor due diligence, and routine security reviews. However, no method of transmission or storage is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the most recent revision. Material changes will be communicated via a prominent notice on the website prior to taking effect.

12. Contact Us

If you have questions, concerns, or wish to exercise any privacy right, contact us at:

• MrFixer Heating & Cooling
• Email: info@mrfixer.io
• Phone: (720) 466-7983
• Address: 6558 Kenzie Cir, Castle Pines, CO 80108